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If you’ve ever wondered what it’s really like to meet the royal family, you’ve come to the right place.

Last week, Prince William and Kate Middleton joined a Zoom call in honor of the first anniversary of Shout, the U.K.’s 24/7 crisis text line. During the call, the Duke and Duchess of Cambridge chatted with volunteers like Alexis Caught, who is opening up about her experience with the royal couple.

Although it was an arranged meeting, Caught admitted that she was taken aback by how genuine they are. “I think the thing that really surprised me is actually how much the Duke and Duchess genuinely care because when there aren’t press around or an audience, they’re actually really engaging and asking very smart questions, which bely that they are doing their research,” she told Hello! magazine.

Caught went on to applaud the couple for their dedication to raising awareness about sensitive topics, adding, “I think for people of their stature to actually be shining a light on mental health really helps to fight against the stigma and the misconception and the misperception that ‘it’s all in your head, it’s a load of nonsense, you just need to pull yourself up by your bootstraps.’”

This isn’t the first time Prince William and Middleton have done a Zoom video for a special cause. Earlier this week, the royal couple made a surprise virtual visit to Shire Hall Care Home in Cardiff and took turns as guest bingo callers.

If the Duke and Duchess of Cambridge need special guests for their next Zoom call, they know where to find us.

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