Do you have a pressing financial question on which you could use a bit of expert help? Email email@example.com. Today’s expert is Christopher Elliott, whose site Elliott Advocacy offers free advocacy and advice for consumers. He's also author of the book, How to Be the World’s Smartest Traveler.
My husband, Tony, lives and breathes Christmas. Since people always tell him he looks just like Santa, we started doing Santa gigs last year. We also signed up to attend a professional Santa Claus school. We sent in our $750 deposit and looked forward to the classes, scheduled for Labor Day Weekend. Then, COVID-19 hit. Due to health issues and our age, we did not feel it was appropriate to attend. But when we called and asked the owner to apply our tuition to the following year, she said no. We did sign a contract that said our deposit was non-refundable and non-transferable. Are we out of luck?
First, I didn't know there was a professional Santa Claus school! But there is.
I reviewed the correspondence between you and the company. While most of the communication took place by phone, you were able to share an email and a copy of your contract. The contract confirms that there are no refunds, but given the circumstances, I thought transferring your credit to the 2021 workshop was an option worth exploring.